Track Your Order
Stay updated on your package every step of the way
Query Your Order
Order Processing Steps
Ordered
Order submitted
Confirmed
Order reviewed and approved
Preparing
Carefully preparing your crystals
Shipped
Package handed to carrier
In Transit
On its way to you
Delivered
Package received
Estimated Delivery Times
* Actual delivery times may vary. Custom orders may require additional production time.
FAQ
What if I can't find tracking information?
You'll receive a tracking number via email within 24 hours of shipping. If you haven't received it, please check your spam folder or contact customer service to verify your email address.
It shows delivered but I haven't received my package?
Please check with family members, neighbors, or your building management to see if someone accepted it on your behalf. If no one has, contact customer service immediately and we'll help investigate.
Can I change the delivery address?
The shipping address can be modified before the order enters the "Preparing" stage. Please contact customer service as soon as possible with your order number and new address. Changes cannot be made once the order has progressed beyond this stage.
My package has been in transit for a while with no updates?
International shipments may experience delays due to customs clearance, holidays, or other factors. If there have been no updates for over 7 days, please contact customer service for assistance.
Contact Support
If you have any questions about your order, feel free to reach out:
We'll respond to your email within 1–2 business days.